Privacy basics
LAST UPDATED: 10 AUGUST 2022
This is a brief overview of how the Supplier processes personal information and data. READ OUR PRIVACY POLICY FOR DETAILED INFORMATION. We also have a link to relevant parts of the privacy policy on this page for basic privacy information.
1. Who am I?
See section 2 of the privacy policy for more information.
What a profound question! "You" is a person who means a lot to us, so to help you find what is most relevant to you, you can see what we mean by "you" (depending on how you interact with the Provider).
Customers : You have an account in a Provider service.
Respondents : You have received a survey, a form, an application or a questionnaire from a Provider service.
Panelists : You have registered and agreed that the Supplier can send surveys to you on behalf of Customers.
Visitors : You only visit one of our sites because you are curious, or have heard about us from the marketing or sales channels.
We've tried to summarize what personal information we collect about you, and how we handle it, in an easy-to-understand way (as best we can, given that we're a technology business). Transparency is important to us.
We are always looking for ways to improve and welcome feedback about this information through the privacy team at privacy@retailx.no.
2. How we use your personal data
See section 3 of the privacy policy for more information.
What we collect from you and how we use it
Contact information (eg name or email address).
| Whose information? | Our use of the personal data |
| Customers and panelists | We use them when we need to contact you about products and services (unless you unsubscribe) or to provide you with account and transaction information and updates. Although you cannot opt out of these notices, we will try to contact you only when necessary. We will also respond to you if you contact customer support or the sales team. |
| Respondents | We will answer you if you contact us instead of the Customer. |
| Visitor | We respond to you if you contact customer support or the sales team and for our own business development – for example, we may contact you in response to your inquiries or send you information about our services if you run a business that may be interested in our services. |
Usage information (how you use the services, which pages you click on, etc.)
| Whose information? | Our use of the personal data |
| Customers, panelists and visitors | We use this knowledge to improve our services for you and all users. We will also market to you (unless you unsubscribe or change your cookie preferences). |
| Respondents | To help us improve the user experience for respondents (making it easier to answer questions), for machine learning purposes (we use the data to continue training our models and build new models) and to understand industry trends and help improve the proportion of completed surveys/forms. |
Device browser data (e.g. IP address, device type, MAC ID, browser type)
| Whose information? | Our use of the personal data |
| Customers, respondents, panelists and visitors | We use this information for the optimization and troubleshooting of services for your preferred device/browser (in other words, we want you to see the best possible version of the Provider's websites on your device). We also infer your location from your IP address. |
Cookies (data we obtain from first and third party cookies, page markers, pixels and similar technology located on your device)
| Whose information? | Our use of the personal data |
| Customers, panelists (excluding third-party panelists) and visitors | We will assume common identities across different services and multiple devices such as tablets, browsers and mobile phones to create a continuous product experience or for example for security reasons. We will also tailor ads to you when you browse other websites online so that we can assess the success of advertising campaigns and improve them. |
| Respondents and third-party panels | We only use important cookies about how respondents experience the surveys. See cookies used on survey pages. |
Log data or log files that record data every time a device accesses a server. This contains data about the type of access, e.g. originating IP address, internet service providers, the files accessed on the page (such as HTML pages, graphics, etc.), operating system, device type and time stamps.
| Whose information? | Our use of the personal data |
| Customers, respondents, panelists and visitors | Log data can be used for many different things, but mainly we use it to: monitor abuse and troubleshoot website and security issues, improve product functionality and create new features, track behavior for content and services at an aggregate level (for example for to monitor service requests or denials of service on our website over time to ensure the website remains stable) and to fix bugs or functionality issues. |
| Customers, panelists and visitors only | We use log data to help us make recommendations to you or track visits to our websites. |
Referral information. This is information about where you were before you came to a website of the Provider - for example, if you were on social media before you clicked on a link to one of the Provider's websites, we record information about the source that referred you to us.
| Whose information? | Our use of the personal data |
| Customers, panelists (excluding third party panels) and visitors | We use this data to track the success of integrations and referral processes and to plan further referrals. |
Information from third parties and integration partners. This includes your name and email address or IP address if you have authorized the third parties to share the information with us, or where the information is publicly available either online or through your device/browser data.
| Whose information? | Our use of the personal data |
| Customers | To ensure that you can register for our Service via third-party integration such as Facebook/LinkedIn/Microsoft/Google/SSO, to customize our Services for you and to ensure that you can use our Service together with other Services. |
| Respondents | To make it easier for Customers to send surveys/forms/applications/questionnaires to you. |
Profile information. This includes the title, name and image (if you provide one). If you are a panelist, it also includes things like age group, gender, salary range and other criteria you have shared with us.
| Whose information? | Our use of the personal data |
| Customers | We use this information to provide you with a personalized service experience, to help others identify you (if you are in a team or business account), to customize marketing information, and to make product, feature and service recommendations to you and your organization so that you can optimize the use of the services we offer. |
| Panelists | We use your profile to send you more relevant surveys. |
All of the above categories of information.
| Whose information? | Our use of the personal data |
| Customers | To improve our marketing by, for example, building user profiles to ensure that our marketing material is relevant to you and optimizing our campaigns using machine learning. |
| Customers and panelists | For legal and security purposes such as enforcing our agreements, preventing illegal or abusive activity, responding to legal inquiries and lawful requests, and preventing fraud. |
Other things Customers care about:
Account information and settings
We use this information to operate your account and fulfill your service preferences. If you are an Enterprise user, we manage this information together with your organization.
Registration Information
We use this information to send you transactional emails and usage and billing updates.
Billing Information
We use this information to bill you, manage your payments and for our own internal financial audit purposes.
Address book information (emails and telephone numbers)
We only use this information to deliver surveys to recipients.
Information about survey/form/application/questionnaire
We use this information only to provide services to you, return analyzed response data to you and improve the services.
End of page
If you use our survey tool, respondents can reach the default survey exit page when they complete a survey. The end page is part of the Supplier's website. We may include our own surveys for research on this end page. These surveys are optional and respondents can answer or skip them.
Other things respondents care about:
We host surveys, forms, applications and questionnaires on our websites and collect responses. If you have any questions about a survey you have taken, or forms, applications or questionnaires you have completed, please contact the Customer directly. The provider is usually not responsible for this content. The Customer is usually the same person who invited you to take the survey, or complete the questionnaire, form or application, and the Customer should have its own privacy policy.
We use and analyze usage information about your responses (we look, for example, at page view data, response frequency, response types and survey type)
- to make our recommendations about surveys or services included on our website at the end of a survey more relevant
- to improve the user interface
- to maintain a consistent and reliable user experience
- to improve the Services by looking at what questions Customers ask and the quality of the answers and response rates, so that we can improve existing features and build new ones to optimize question/response rates for Creators.
You will find more information in parts 3 and 6 of our privacy policy.
Whether the responses are anonymous depends on how the Customer of the survey/form/application or questionnaire you received has configured it. Contact the person concerned to find out.
3. Important notices
A special statement about cookies: We use cookies, pixels and similar technology as we have described above. This technology allows us to ensure that you only see ads that are relevant to you. However, there is much in the area of cookies that can still be improved. We encourage you to read about your rights in this area, and to actively engage with website cookie tools, to ensure that your preferences are expressed. We've worked hard to improve preferences management on our websites, but it's important that you manage these preferences across the internet as well. Depending on your geographic location, you can withdraw your consent to the use of non-necessary cookies by using our in-product cookie settings tool.
See section 6 of the privacy policy for more information on cookies.
Our Privacy Commitment : Your surveys, forms, applications and questionnaires, as well as any responses you collect from them, are private (unless you have made them available via a public link). We do not sell these individual responses to anyone, and we only use them for purposes related to providing or improving the Services for you, and as explained in the Privacy Policy . For example, we use data related to respondents in our survey tool to collect usage trends (mainly metadata) about respondents (types of questions answered and the success of specific survey and question types over time), so that we can provide you with more accurate recommendations related to the use of our services.
We respect the contact information of our respondents. To make it easier for you to invite people to take surveys and fill in questionnaires, forms and applications via e-mail, you can upload lists of e-mail addresses or telephone numbers, after which the Provider acts exclusively as a manager of this data. We do not sell these email addresses or phone numbers, and we only use them as instructed by you and in accordance with the Privacy Policy . The same applies to all email addresses and phone numbers of respondents that are collected in your account.
4. Who we work with
See section 5 of the privacy policy for more information.
To facilitate the delivery of certain aspects of our Services, we work with affiliates and trusted key partners – in particular, we engage third parties to:
- Make arrangements for the e-mail entry points to send surveys via e-mail or text to respondents. We share relevant contact information for respondents with these third parties;
- Facilitate customers to pay and detect fraudulent payment attempts;
- Provide and help us track the content of marketing and advertising;
- Help us track website conversion success metrics; and
- Administer sales and customer support services to you (including resolving disputes).
Where we use third parties to help us deliver services to you (the Customer), and they process your data as part of those services, we have a list of those third parties here. Please note that this list covers all of our different services, so some of these third parties may not apply to the service you are using.
5. How long do we keep your information?
See section 8 of the privacy policy for more information.
If you are a creator, we generally do not delete any data from your account as long as it is active - you are responsible for and control the time periods for how long you can keep the information. Here are some exceptions:
- If you are a free user of our platforms and have not actively engaged with the service for some time, we reserve the right to delete your account and data in accordance with our data retention policy.
- If you've exceeded your answer limit in a free account, we'll delete the answers above the limit if you don't upgrade within a certain time frame.
We also encourage Customers to actively review their account data storage practices and to only store data for as long as necessary.
6. Your data rights
See section 14 of the privacy policy for more information. If you want to exercise your rights, you can get in touch here.
Data controller: The data controller at the Supplier is registered with the Norwegian Data Protection Authority. Contact the data controller at privacy@retailx.no
7. Other
From time to time, we may include optional, additional surveys (available from the standard survey exit page) upon completion of customer surveys. It is completely optional to participate in these surveys.
ALTHOUGH THESE RULES APPLY TO ALL OF OUR SERVICES, SERVICE-SPECIFIC INFORMATION WILL TAKE PRIORITY IF IT EXISTS FOR THE CURRENT SERVICE.